The free version of CaptionPix is normally supplied as is, and with no support. Full support will be available when the PRO version of CaptionPix is released to all those who buy it.
But as we haven’t yet released the PRO version we’ll provide free support for free license key users until such time as PRO is released, or support starts to take up too much time. Please make sure that when you download the plugin, that you immediately sign up for the free license key. This enables us to provide you with support for now and also unlocks the extra themes that the plugin has.
So, if you have a question, you can leave a comment here and we will update our FAQ page or or get an answer to you one way or another. But please ensure you’ve signed up for the free license before you do. You can sign up on the CaptionPix License page on the WordPress dashboard – thanks.